Refund, Cancellation & Digital Delivery

Digital licence delivery

TrainMedi software licences, activation files, credentials and downloadable deployment packages are delivered electronically after confirmed payment and receipt of the information required to configure the order. Where an installation identifier or organization-specific configuration is required, delivery begins after that information is supplied.

Before activation or delivery

If a customer pays in error and TrainMedi has not yet issued, activated or configured the digital licence and has not begun paid implementation work, the customer should contact TrainMedi promptly. Eligible payment reversals are assessed against the order status, payment-provider charges and applicable law.

After licence issuance or activation

Because organization-specific digital licences and activation files may become usable immediately after issuance, payments are generally non-refundable once the licence has been issued, activated, downloaded or otherwise made available, except where required by applicable law or where TrainMedi confirms that the purchased product cannot be supplied as agreed.

Implementation and professional services

Implementation, configuration, migration, training, consulting and custom-development fees may become non-refundable as work is performed or resources are committed. Any project-specific cancellation terms in a signed quotation, statement of work or agreement take priority.

Renewals

Customers should submit non-renewal requests before the next licence period begins. Where recurring payment is enabled, the renewal frequency and amount will be disclosed before authorization. A cancellation prevents future renewal; it does not normally refund an already-started licence period unless required by law or agreed by TrainMedi.

Duplicate or incorrect charges

Suspected duplicate, unauthorized or technically incorrect charges should be reported promptly with the TrainMedi order or invoice reference. TrainMedi will investigate the transaction with the payment provider.

How to request review

Email [email protected] with the customer name, organization, invoice/order reference, product and reason for the request. Do not send card numbers or CVV information.

ClinicZones tier-specific detail

For RUISA ClinicZones licence-tier definitions, activation steps and delivery timing, see ClinicZones Delivery & License Detail, which supplements this policy.

Last updated: 21 August 2026. A signed customer agreement or mandatory applicable law prevails where it conflicts with this general website policy.